Safety Guidelines

Latest Updates

• We created a video showcasing the COVID-19 countermeasures in place at our hotel. Click here to view it (in Japanese).
• In a workshop led by the Professional Nurses for Infection Prevention and Control (PNIPC), our staff received professional training on the importance of wearing face masks and how to sanitize properly.
• The Park Front Hotel at Universal Studios Japan is officially recognized by Osaka prefecture as a hotel complying with all necessary guidelines to stop the spread of COVID-19,

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The hotel's infection control declaration seal

Entry Regulations

• At this time, only hotel guests and customers of our restaurant, Akala, are allowed on property.
• A staff member may ask to confirm your reservation upon entering the hotel.
• If you are not feeling well or have a temperature of 37.5°C / 99.5°F and above, we kindly ask that you refrain from visiting The Park Front Hotel.

Public Spaces

• All high-touch areas (including elevator buttons, door handles, ballpoint pens, and cash trays) will be disinfected regularly.
• Hand sanitizer dispensers have been set up throughout the property for your convenience.
• Ventilation has been increased throughout enclosed areas, such as the lobby.
• We have removed lounge furniture from the lobby to create more space and minimize overcrowding.
• Designated associates will be stationed in the elevator hall on the lobby floor to manage congestion.
• At this time, parking is limited to hotel guests and restaurant customers only.

Employee Protocols

• These guidelines were established in accordance with employee training conducted by Infectious Disease Control specialists.
• Employees are required to wear face coverings while at work and during the commute between the hotel and their home.
• Upon arrival, all employees and vendors will undergo a wellness screening, which includes temperature checks and a brief health evaluation.
• Staff members must gargle and wash their hands before and during their shift.
• All high-touch surfaces in employee-only areas, such as elevator buttons and lavatory handles, will be disinfected regularly.
• Employees are discouraged from attending nonessential business trips or meetings.
• To maintain proper social distancing among staff, we have adopted a more flexible work schedule.
• Employees with a fever or other changes in their physical health are advised to stay home for 14 days until symptoms subside.
• Social distancing guidelines will be upheld in the employee cafeteria and conversations during mealtime are prohibited.
• Staff members are discouraged from gathering in large groups outside of work.

Visitor Protocols

• Upon check-in, guests will be subject to a wellness screening, which includes temperature checks using an infrared thermometer, a brief health evaluation, and a review of your recent travel history. If deemed necessary, we may move guests to a separate counter for check-in.
• Visitors must disinfect their hands and wear face coverings while in the hotel.
• Luggage can be stored in the coin lockers on the 2nd floor before check-in and check-out (for a refundable fee of ￥100).
• If you start to feel sick after checking in, please notify a staff member.
• After leaving the property, you may need to show your room key in order to re-enter the hotel.
• We ask that guests manage their own trash within the hotel room until check-out. If you are staying for multiple nights, we will clear the trash as part of our room cleaning service.
• Guests are expected to cooperate with the Osaka COVID-19 Tracing System.
• Remember to avoid the 3 Cs to help reduce the spread:
  • Closed spaces with poor ventilation
  • Crowded areas
  • Close contact with others, including close-range conversations.

Infrared thermometer

Guest Services

• Acrylic screens have been installed at the front desk as an extra safeguard.
• Wearing a face shield is recommended in the lobby.
• The luxury check-in counter may be closed in certain situations.
• Upon request, we can provide disposable gloves and cotton swaps (for pressing elevator buttons).
• Pens and cash trays at the front desk will be thoroughly disinfected after each use.
• Assistance to your guest room (including luggage service) is suspended until further notice. Should you need to store luggage before check-in or after check-out, the 2nd floor coin lockers are available for use.
• We have enhanced guest room cleaning procedures with extra attention being paid towards disinfecting high-touch areas such as door handles, light switches, and remote controls.
• Glasses have been replaced with disposable paper cups in the bathroom.
• To minimize risk, memo pads and pens have been removed from guest rooms for the time being.
• If items need to be brought up to your room, we will leave them at the door and notify you by knocking.
• For those booking our Special Occasion plan, please note that we are no longer providing candles with the celebratory cake.
• Concentrated disinfectant spray has been added as a guest amenity (provided at check-in).
• Our Time Travel Concierge kids service has been suspended until further notice.

Dining

• Diners will be subject to a temperature check using a contactless thermometer at the entrance of the restaurant. Entry may or may not be allowed depending on the results.
• Lunch service is suspended, but we are open for breakfast and dinner. Our breakfast buffet has reopened as of July 16, 2021.
• Acrylic screens have been installed at the cash register and at all tables as an extra safeguard.
• Service workers are required to wear face coverings and rubber gloves.
• Disposable gloves are available to customers upon request.
• Pens, cash trays, menus, tables, and chairs will be disinfected after each use.
• The layout of the restaurant has been revised based on social distancing guidelines, and we are restricting the total number of guests allowed in the restaurant at a time to 50% of our maximum capacity.
• A carbon dioxide meter has been installed.

Carbon dioxide concentration meter


Acrylic divider at the tables