Safety Guidelines

Updated August 10, 2020

Providing a safe, clean environment has always been paramount to The Park Front Hotel at Universal Studios Japan. To further prevent the spread of COVID-19, we have implemented additional measures to protect the health and wellbeing of guests and employees.

Our heart goes out to those who have been affected by the coronavirus and we deeply appreciate your continued support of The Park Front Hotel during these challenging times. We look forward to welcoming you back again soon.

Entry Regulations

  • For the time being, only hotel guests and customers of our restaurant, Akala, are allowed on property.
  • Guests may be asked to show a room key in order to re-enter the hotel.
  • Access from the Park-side entrance is limited to one hour before Universal Studios opens and one hour after it closes.
  • If you are not feeling well or have a temperature of 37.5°C / 99.5°F and above, we kindly ask that you refrain from visiting The Park Front Hotel.

Public Spaces

  • All high-touch areas (including elevator buttons, door handles, ballpoint pens, and cash trays) will be disinfected regularly.
  • Hand sanitizer dispensers have been set up throughout the property for your convenience.
  • Ventilation has been increased throughout enclosed areas, such as the lobby.
  • We have removed lounge furniture from the lobby to create more space and minimize overcrowding.
  • Designated associates will be stationed in the elevator hall on the lobby floor to manage congestion.
  • At this time, parking is limited to hotel guests and restaurant customers only.
  • The Park-side entrance will be locked one hour after our hotel restaurant closes until one hour before Universal Studios Japan opens the next day.

Employee Protocols

  • These guidelines were established in accordance with employee training conducted by Infectious Disease Control specialists.
  • Employees are required to wear face coverings while at work and during the commute between the hotel and their home.
  • Upon arrival, all employees and vendors will undergo a wellness screening, which includes temperature checks and a brief health evaluation.
  • Staff members must gargle and wash their hands before and during their shift.
  • All high-touch surfaces in employee-only areas, such as elevator buttons and lavatory handles, will be disinfected regularly.
  • Offices, employee lockers, staff bathrooms, and the cafeteria will be disinfected twice a day with hypochlorous acid.
  • Employees are discouraged from attending nonessential business trips or meetings.
  • To maintain proper social distancing among staff, we have adopted a more flexible work schedule.
  • Employees with a fever or other changes in their physical health are advised to stay home for 14 days until symptoms subside.
  • Social distancing guidelines will be upheld in the employee cafeteria and conversations during mealtime are prohibited.
  • Staff members are discouraged from gathering in large groups outside of work.

Visitor Protocols

  • Upon check-in, guests will be subject to a wellness screening, which includes temperature checks, a brief health evaluation, and a review of your recent travel history. If deemed necessary, we may move guests to a separate counter for check-in.
  • Visitors must disinfect their hands and wear face coverings while in the hotel.
  • Luggage can be stored in the coin lockers on the 2nd floor before check-in and check-out (for a refundable fee of ¥100).
  • If you start to feel sick after checking in, please notify a staff member.
  • After leaving the property, you may need to show your room key in order to re-enter the hotel.
  • We ask that guests manage their own trash within the hotel room until check-out. If you are staying for multiple nights, we will clear the trash as part of our room cleaning service.
  • Remember to avoid closed spaces, crowds, and close contact with others to help reduce the transmission of disease.
  • Guests are expected to cooperate with the Osaka COVID-19 Tracing System.

Guest Services

  • Acrylic screens have been installed at the front desk and the luxury check-in counter as an extra safeguard.
  • To enforce social distancing, we may limit the number of people waiting in line to check-in and check-out.
  • Lobby workers must wear face shields and disposable rubber gloves.
  • Upon request, we can provide disposable gloves and cotton swaps (for pressing elevator buttons).
  • Pens and cash trays at the front desk will be thoroughly disinfected after each use.
  • A staff member will be stationed in the elevator hall on the lobby floor to manage congestion.
  • Luggage assistance to and from guest rooms is suspended until further notice. Should you need to store luggage before check-in or after check-out, the 2nd floor coin lockers are available for use.
  • We have enhanced guest room cleaning procedures with extra attention being paid towards disinfecting high-touch areas such as door handles, light switches, and remote controls.
  • Glasses have been replaced with disposable paper cups in the bathroom.
  • To minimize risk, memo pads and pens have been removed from guest rooms for the time being.
  • If items need to be brought up to your room, we will leave them at the door and notify you by knocking.
  • For those booking our Special Occasion plan, please note that we are no longer providing candles with the celebratory cake.
  • Our Time Travel Concierge kids service has been suspended until further notice.

Dining

  • Diners will be subject to a temperature check at the entrance of the restaurant.
  • For the time being, we have moved from a buffet format to set meal offerings. Lunch service has been suspended, but we are open for breakfast and dinner.
  • An acrylic screen has been installed at the cash register as an extra safeguard.
  • Service workers are required to wear face coverings and rubber gloves.
  • Disposable gloves are available to customers upon request.
  • Pens, cash trays, menus, tables, and chairs will be disinfected after each use.
  • The layout of the restaurant has been revised based on social distancing guidelines, and we are restricting the total number of guests allowed in the restaurant at a time to 50% of our maximum capacity.