FAQ

What to know when planning your stay
Please check our new safety guidelines.
What measures are being implemented to prevent the spread of COVID-19?
The health and wellbeing of our customers and staff are paramount to The Park Front Hotel at Universal Studios Japan. For the latest update regarding our additional efforts during this time, please see our safety guidelines.
What time is check-in and check-out?
Check-in is at 3:00 p.m. and check-out is at 12:00 p.m. If you plan to arrive after 11:00 p.m., please call +81-6-6460-0109 to let us know.
Could I request early check-in and/or late check-out?
This may be possible for an additional fee depending on the room type. Please contact the hotel to inquire.
Can you store my luggage before check-in / after check-out?
Yes, please visit our Bell Desk on the 3rd floor before check-in and we’ll be more than happy to hold onto your bags. After check-out, feel free to use the coin lockers on the 2nd floor (coins will be returned after retrieving your luggage from the locker).
How do I pay for my hotel reservation?
Payment will be collected during check-in. We accept Japanese yen and all major credit cards.
What fees would I incur should I need to cancel my reservation?
If you are cancelling one day before your scheduled arrival, you will incur a 20% room charge fee. Cancellations on the check-in day will incur an 80% fee. A no show without informing the hotel ahead of time will result in a 100% penalty.

If you made a large group booking or reserved your stay through an online travel agency, cancellation fees may vary. Contact your agent for more information.
Do you have a waitlist for room cancellations?
Unfortunately, we do not. Please call or browse our website to check for availability.
Is smoking allowed?
All guest rooms are non-smoking. This includes electronic cigarettes and vaping devices. However, there is a designated smoking room on the 3rd floor. See the Facilities and Services page.
 
Do you have rooms that can accommodate large groups?
Our Japanese-style tatami rooms can sleep up to 6 people while our bunk bed accommodations can comfortably fit up to 5 people.
Are there barrier-free accessible rooms available?
Yes, you may request a barrier-free room when making a reservation. Please note that the number of accessible rooms is limited, so we may not be able to accommodate your request if all rooms are booked.
What kind of amenities do you provide?
There is a comprehensive list of amenities when viewing each room type. Please see the Accommodations page.
What items are available for rent?
The following items can be rented out for free from our Front Desk: thermometer, nail clippers, scissors, extra blankets, trouser press, iron and ironing board, extra pillows, diaper bag, electric hot water pot, flat iron, electrical transformer, adaptor plug, extension cord, cooling pad, DVD player, and wine opener.
Is there a safety box in my guest room?
Yes, all guest rooms are equipped with a safety box.
Is there internet access?
Guests have free access to our Wi-Fi in all areas of the hotel.
What are your restaurant’s hours of operation?
Hours may change depending on the season. Visit our Dining page for details.
Can I still dine at the restaurant without being a hotel guest?
Absolutely, but we recommend that you book a table in advance.
Click here to make a reservation.
Is there parking available?
We offer three hours of complimentary parking if you spend a total of ¥3,000 or more at the restaurant. Please present your parking ticket when paying for your bill. Complimentary parking is not available for the other shops.
Can I exchange my breakfast coupon for a lunch coupon?
Yes. Please bring the breakfast coupon with you and ask the restaurant staff to apply it for lunch instead.
Are you able to accommodate dietary restrictions due to food allergies?
Please inform the staff of any food allergies you have, and they will specify which dishes may contain those ingredients. We may also ask you to fill out a special form outlining your needs.
I would like to celebrate a special occasion at your restaurant. Is it possible to store gifts there?
It depends on the type of item. We typically do not store raw/perishable products or valuable gifts. Please contact us in advance at +81-6-6460-0109 to check.
Do you have a Halal-certified menu?
Unfortunately, we do not offer Halal-certified dishes at this time.
Do you offer bedding and amenities specifically for children?
Yes, the following items can be rented at the hotel by contacting the Bell Desk: bed guards, cribs (age 1 or younger), bed wetting pads, and toilet seats for children. We also offer kid-sized nightwear, slippers, extra towels, and a toothbrush and toothpaste set. A stepping stool is provided in every room.

Any of these amenities can be prepared in advance if requested during booking.
If my child is sharing a bed, will I be charged an additional guest fee?
Children can stay free of charge if they are 5 or younger. Kids over the age of 6 will be charged as an adult guest.
Is there a spa or gym on the premises?
No, we do not have those facilities.
Are there laundry machines in the hotel?
We have a coin laundry corner on the 2nd floor, which costs ¥300 per load for the washer and ¥100 per 30 minutes for the dryer.
Is there a way for me to charge my mobile phone?
A mobile phone charger can be rented at the 3rd floor lobby.
Do you provide coin-operated lockers?
Yes, coin lockers can be found on the 2nd floor. To use the locker, you will need a ¥100 coin, which will be returned to you after collecting your belongings. If you do not have any coins, the 3rd floor Front Desk can break bills.
Where are the ice machines and vending machines?
There is an ice maker and vending machine near the elevator on each floor. For alcoholic beverages, check the vending machines on the 16th and 26th floors or visit the 24-hour Lawson on the 3rd floor.
Do you have microwave ovens available for use?
Guests are welcome to use the microwave ovens on Floors 5, 10, 15, 20, 25, and 28.
Where is the designated smoking area?
You can find a smoking room near the elevator on the 3rd floor.
How do I get to Umeda?
From Universal City Station, take the JR Yumesaki Line to Osaka Station (approximately 12 minutes).
How do I get to Namba?
From Universal City Station, take the JR Yumesaki Line to Nishikujo Station. Then, transfer to the Hanshin Namba Line and get off at Osaka Namba Station (approximately 30 minutes).
How do I get to Kobe?
From Universal City Station, take the JR Yumesaki Line to Osaka Station. Then, transfer to the JR Kobe line to reach the Sannomiya/Motomachi area (approximately 40 minutes via the Special Rapid Service).
How do I get to Kyoto?
From Universal City Station, take the JR Yumesaki Line to Osaka Station, then transfer to the JR Kyoto Line (approx. 40 minutes via the Special Rapid Service).
Are there any convenience stores nearby?
There are three convenience stores that are within walking distance, one of which is located within the hotel on the 3rd floor.
Are there any ATMs nearby?
You can find an ATM in any of the three nearby Lawson stores as well as throughout Universal CityWalk and Universal Studios Japan. The ATM next to the JR Ticket Office at Universal City Station accepts VISA, MasterCard, and UnionPay.
Can you call a taxi for me?
If there are no taxis on standby in front of the hotel, the Bell Desk will happily call one for you.
Are there places of interest other than Universal Studios Japan that I should check out?
Universal CityWalk is extremely close to our property and has many shops, eateries, and activities. In addition, you can head to Tempozan Harbor Village near Osaka Bay to explore the aquarium, shopping mall, Ferris wheel, and observation deck.

Visit our Osaka Tourist Attraction page or the Osaka Convention & Tourism Bureau website for more fascinating spots.
Can I buy tickets for Universal Studios Japan through the hotel?
Yes, hotel guests may purchase USJ Studio Passes or Universal Express Passes at our Ticket Counter on the 3rd floor between 7:00 a.m. – 9:00 p.m. Some ticket types may not always be available, so please check with a staff member.

For more information on theme park passes, visit the Universal Studios Japan official website.
Can I upgrade my 1-Day Studio Pass?
Yes, you can upgrade to a 1.5-Day Studio Pass or a 2-Day Studio Pass by paying for the price difference between the two tickets. However, some passes may not be eligible for upgrade if they were purchased through a travel agency. Feel free to consult with the Ticket Counter for further assistance.
Can I exchange a Studio Pass if I bought it through a travel agency?
Yes. However, we are unable to exchange it at the hotel if the issue date of your ticket voucher is the same day you wish to enter Universal Studios Japan. Please bring the ticket voucher with you and check with hotel staff.
How far in advance can I purchase the Universal Express Pass (priority ticket for attractions)?
You can only purchase Universal Express Passes on the day of your stay. These theme park tickets are sold in limited quantities and cannot be reserved in advance, so please be aware that they may sell out quickly. To secure them ahead of time, we recommend purchasing Express Passes directly through the Universal Studios Japan official website.
How far is The Park Front Hotel from Universal Studios Japan?
Our hotel is approximately one minute away from the theme park by foot. The main gate of Universal Studios Japan can be seen upon exiting the hotel from the main lobby.
How do I get to The Park Front Hotel?
By airport shuttle:
From Kansai International Airport, it takes about 70 minutes to reach the Universal Studios Japan bus stop. From Osaka International Airport (also known as Itami Airport), it takes about 45 minutes. Once you have arrived at the bus stop, the hotel is only a 5-minute walk away.

By train:
From Shin-Osaka Station, take the JR Kyoto Line to Osaka Station and then board the JR Osaka Loop Line to get to Nishikujo Station. At Nishikujo Station, transfer to the JR Yumesaki Line and ride for two stops until you reach Universal City Station.

By car:
Drive along the No. 5 Wangan Route of the Hanshin Expressway to Hokko Junction. Then, take No. 2 Yodogawa-Sagan Route to the Universal City exit.

For more information, visit the Location page.
Is there parking available?
Yes, parking is located on the 1st and 2nd floors. There is a nightly fee of ¥3,500, which covers parking for 24 hours starting at 1:00 PM each day. Please note that we have a limited number of stalls on a first-come, first-serve basis, so we recommend using public transportation.
Can I bring my pet?
Pets are generally not allowed to stay at the hotel; however, we do make exceptions for guide dogs, service dogs, and hearing assistance dogs.
Do you offer in-room massage services?
Yes. If you would like to make a reservation, please call the massage staff directly from your room.
Do you have room service?
Our hotel currently does not offer room service. However, we have a lovely buffet and restaurant on property (Akala) as well as a handful of other dining options.
Can I send my luggage to the hotel in advance?
Yes, you can send your luggage to the below address and we will store it for you until check-in. On the shipping form, please write the full name of the person who made the reservation, any additional guest names, and your dates of stay. We ask that you refrain from sending perishable food and fragile/valuable items. Guests are responsible for covering all shipping costs.

Shipping address:
Front Desk, The Park Front Hotel at Universal Studios Japan
6-2-52 Shimaya, Konohana-ku, Osaka-shi, Osaka, Japan 554-0024
Is there a delivery service I can use to send luggage from the hotel to another place?
Yes, delivery service is available, but only to destinations within Japan. For assistance, visit the Delivery Service counter on the 2nd floor between 9:00 a.m. – 1:00 p.m. Please note that we only accept Japanese yen for this service.